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Whatever Happened To Customer Service?
Anyone who has read my social media account, although it mainly concentrates on travel and photography or literature, will know that I have an interest in Customer Service. In truth, it is not so much about customer service, and more about the lack of services, and the lack of personal interest. Companies who rest their entire help or information system on Artificial Intelligence, for example, and thereby frustrate and alienate their customer base are a prime example, but also in those areas where such interaction isn’t possible, but the service is failing anyway through a lack of interest and training. I recently had cause to open a new bank account…
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Free Drinks and a Vague Promise
Stop Always Going to Openings: Openings have long been the laziest way to consume art in Berlin. Free entry, a drink, and the vague promise of seeing something – even though they’re often so crowded you barely see anything at all. It has been a few years since I last went to a Grand Opening, a Vernissage, or anything even close to the Premiere of something lauded in advance, or fashionable. Music, art, fashion, installations, whatever one cares to call them, they are the bane of many, but the life blood of those in need of a quick, free finger-food and drink fix and, above all, in need of being…
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The Pressure of Impatience
There is one simple killer for anyone who believes they wish to take photographs, the difference between a wonderful image, and a snapshot: Impatience. In a world where everything is done quickly, from fast food to internet connections, Patience is far more than simply a virtue, it is one of the lost virtues no longer practiced. We need to hurry from one place to another, always one step ahead of time, always experiencing the best of life as quickly as possible, so that we do not miss the next experience. With so many short films on various social media web sites, it is important that we weigh our own lives…
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Striding Out of the Comfort Zone
What exactly is the Comfort Zone? Where does it begin, and where does it end? During my long working life I have rarely had to consider what I am happy doing and what would be too much of a change or challenge for me. We all sign up for a specific type of work, are told what it entails, and follow it, hopefully to the best of our abilities. Now and then someone might come along with something for us just outside of our normal routine, our normal experience, but is that exiting the Comfort Zone? I cannot say that I have ever given it any thought. My work has…
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Winter, Weather, And The Theory Of Chaos
Completely unexpected, as ever at this time of year, winter has hit what used to be part of the frozen north. For the first time in many years there is deep snow on the ground, the air is freezing cold, and winter woollies have regained their rightful place as a fashion statement. The news media have been quick to highlight the impending chaos as transport connections fail, bus, tram and train lines are cancelled, and the streets fall into an eerie silence. Only the chaos is missing. The human – of whatever sub-species we might claim to be – is reasonably adaptable, given the right warnings and personal balance. Most…
