Anyone who has read my social media account, although it mainly concentrates on travel and photography or literature, will know that I have an interest in Customer Service. In truth, it is not so much about customer service, and more about the lack of services, and the lack of personal interest. Companies who rest their entire help or information system on Artificial Intelligence, for example, and thereby frustrate and alienate their customer base are a prime example, but also in those areas where such interaction isn’t possible, but the service is failing anyway through a lack of interest and training. I recently had cause to open a new bank account…