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Misinformation: the Thin-Skinned and the Gullible
A close friend of mine received some unwelcome post recently: a letter from the local police force with an accusation of insulting behaviour. It referred to a comment she had posted on a certain social media web site – well-known for its own lack of legal responsibility, partisanship and the politics of its owner – where she drew, in no uncertain terms, the original poster’s attention to a piece of misinformation from a German politician, well known for a wealth of false claims over the years, and described the further distribution of such fact-free propaganda as more than just foolish. The poster felt that their honour and credibility had been…
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Whatever Happened To Customer Service?
Anyone who has read my social media account, although it mainly concentrates on travel and photography or literature, will know that I have an interest in Customer Service. In truth, it is not so much about customer service, and more about the lack of services, and the lack of personal interest. Companies who rest their entire help or information system on Artificial Intelligence, for example, and thereby frustrate and alienate their customer base are a prime example, but also in those areas where such interaction isn’t possible, but the service is failing anyway through a lack of interest and training. I recently had cause to open a new bank account…
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A Remembrance of Times Past
I was faced, yesterday, with a typical teenager question, one most will have heard at some stage, maybe even uttered themselves. What’s the point. What is the point of all that we do, all that we learn, every second of every day? Do we have a purpose, or a destiny written in, or by, the stars, by fate, by some Almighty entity hidden from view and only revealed to the True Believer? The question, though, came from my partner who, to be brutally honest, has not seen their own teenage years for several decades, and who was referring to my penchant for historical works and, in particular, updating a certain…
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Glancing Back at a Vanishing World.
It was reputedly Socrates who complained that the youth of his day were rude, uneducated and had no respect for their elders, although he was probably not the first to do so. The so-called youth of his times wanted change, more for themselves but without the responsibility, less stress and pressure to perform or succeed, and recognition of themselves as individuals. There is little difference today, with the up and coming generations moving for change to suit their own values and, as they see it, to fit better into a changing world. And they are not wrong, many of us were the same when we were young. The difference now…
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Retirement: The Fast Approaching Last Day
There was a time when I would never have considered retiring and retirement, it wasn’t in the scheme of things, an unthinkable event far, far in the future. And now, here we are, with my retirement date officially set and a considerable amount of paperwork still to be completed, officialdom approached and convinced, plans set and followed through on. Yet, in the back of my mind is that thought, set in stone one sunny day back in 1969, sitting at a desk in a bleak primary school classroom in London, when I patiently worked out how old I would be in the year two thousand, and what I might be…
